FAQ

Frequently Asked Questions

FAQs - Your Questions, Answered

Got a question? We’ve got answers! Below, you’ll find helpful information about our custom sublimation products, processing times, care instructions, and more. If you don’t see what you’re looking for, feel free to contact us - we’re happy to help!

Common Questions

Do you take custom orders?

How long does it take to make and ship an order?

Do you offer returns or exchanges?

Free Cookies

What materials do you use?

Ceramic & Porcelain

Stainless Steel

Polyester & Polyester-Coated Fabrics

Sublimation-Coated MDF & Hardboard

Glass & Acrylic

Aluminum & Metal Blanks

Sublimation Process

How do I care for my item?

Ceramic & Porcelain (Mugs, Drinkware)

Stainless Steel (Tumblers, Water Bottles, Travel Mugs)

Polyester & Polyester-Coated Fabrics (Apparel, Tote Bags, Pillow Covers)

Sublimation-Coated MDF & Hardboard (Coasters, Keychains, Photo Panels, Signs)

Glass & Acrylic (Ornaments, Photo Frames, Plaques)

Aluminum & Metal Blanks (Name Tags, License Plates, Bookmarks, Signage)